In order to guarantee maximum safety for everyone and to make your stay as pleasant as possible, we ask you to comply with the hotel’s internal regulations and to undertake to respect them.
Article 1: Welcome
All guests must present a valid form of identification at check-in. Failing this, the Hotel Owner may refuse to rent him a room and/or cancel the reservation he has made.
Customers, including accompanying persons and teenagers over 15, are required to complete an information sheet, which may be used as a “police form” for foreign residents.
Article 2: Opening hours
The hotel reception is open from 7am to 10pm. In the event of arrival after 8.00 pm, the customer must notify the hotel reception: +590590845151.
In the event of arrival after 10:00 pm, and if the customer has not notified reception, check-in will not be possible. The customer will not be able to ask for a refund for his night.
Article 3: Room occupancy
The customer may not bring into the room third parties not known to the hotelier, unless authorized by the latter. Similarly, the customer may not occupy a room for a number of people greater than that stipulated by the regulations in force.
Article 4: Access to rooms
Customer check-in starts at 2:30 pm. Whatever the time of arrival, the customer must leave the room by 11:00 a.m. on the day of departure. After 11:00 am and until 2:00 pm the customer will pay a late check-out fee of 20€. Beyond that, the full night is charged.
Any luggage left in a room without a rental renewal after 11 a.m. will be removed from the room and can be collected by the owner at the hotel reception desk.
All reservations are made in the name and on behalf of the customer, and may under no circumstances be transferred to a third party, whether free of charge or in return for payment.
Access to the rooms must be provided at least once a day so that the Hotel staff can clean them, unless the Customer expressly requests otherwise. Non-performance of the cleaning service, at the express request of the Customer, shall not give rise to any compensation.
Daily housekeeping. Towels and sheets are changed once a week.
Article 5: Keys and access badges
The magnetic room access card is assigned to you personally, and you should report any loss or disappearance to the hotel reception desk immediately. An identity check will automatically be requested when renewing these.
Customers must not entrust their room card to a third party and must return it on the day of departure. In the event of non-return, the hotel will charge €10 to the guest’s credit card.
The customer must ensure that the room door is closed before leaving the room or going to bed.
The Customer shall not bring any stranger into the Hotel. All guests entering the hotel must report to reception.
Article 6: Behaviour and dress code
The Hotel reserves the right not to accept Customers whose behavior is contrary to public decency and/or public order, or who behave in a noisy, improper and/or alcoholic manner.
The Customer is courteous and respectful towards the Hotel staff and other Customers. He/she shall refrain from any verbal or physical violence, from any behavior or remarks of a sexual, racist, sexist, anti-Semitic or homophobic nature, and in general from any discriminatory remarks, as well as from any form of harassment or denigration.
The Customer shall exercise discretion so as not to disturb the service and peace and quiet of the Hotel.
The Hotel reserves the right to refuse to receive guests whose dress is indecent and/or negligent. Proper dress is required in all public areas of the hotel, i.e. shoes, tops and bottoms.
Article 7: Nuisances and respect for other customers
Noise, even during the day, is forbidden. Any guest causing a disturbance or scandal in any form whatsoever will be asked to leave the hotel immediately and without refund of their stay. In the interests of the peace and quiet of the establishment, all noise must cease between 8 p.m. and 8 a.m.
For the respect and rest of other guests, please do not slam doors or make too much noise, especially between 8:00 pm and 8:00 am. Any neighborhood noise caused by the behavior of a person for whom the hotelier is responsible may result in the hotelier asking the guest to leave the establishment, without the need for acoustic measurements, if the noise is such as to disturb the peace and quiet of the guests (art. R.1334-30 and R; 1334-31 of the French Public Health Code). Any disturbance requiring the reimbursement of customers who have suffered inconvenience will be charged to the disturbers’ credit card.
A hotel room is a place to rest. All commerce is strictly forbidden.
Article 8: Children and extra beds
Minors are not allowed to stay alone in a room. In accordance with the general terms and conditions of sale, minors must carry personal identification. If the accompanying adult is not the minor’s legal guardian, he or she must be in possession of parental authorization from the child’s parents.
Children are the sole responsibility of their parents or guardians. Any damage or nuisance caused intentionally or unintentionally must be paid for by the person who booked the room.
Article 9: Responsibilities
Any animals accepted by the hotel are the responsibility of the tenant. It is forbidden to leave them unattended in the room. Pets will be charged 10 euros per day per animal.
Any damage caused by animals will be billed at 200 euros.
Any damage or nuisance caused intentionally or unintentionally must be paid for by the person reserving the room, as must any damage caused by his or her pet.
The Customer accepts and undertakes to make reasonable use of the room and common areas provided. Any behavior contrary to the principles of safety and/or hygiene, public decency and/or public order may lead the Hotelier to ask the Customer to leave the establishment.
Safety deposit boxes are available in the rooms or at the hotel reception desk. The establishment declines all responsibility for valuables deposited in safes.
In addition, any request by the hotel to open a safe will be made under the customer’s responsibility. The hotel cannot be held responsible for any belongings left in the safe by the customer.
Luggage in the hotel’s public areas is the sole responsibility of the owner.
The rules governing hotel theft are set out in articles 1952 to 1954 of the French Civil Code. By way of contractual limitation, in the event of theft of objects from the room or within the hotel premises, the damages due to the traveler are limited to the equivalent of the room rental price per day.
Hotel staff are in no way responsible for letters and parcels sent to Guests staying at the Hotel. If necessary, the Customer must collect them directly.
The hotel offers parking for guests’ vehicles in a private, unsupervised parking lot. The hotel accepts no responsibility for any loss or damage caused by theft in the parking lot.
Article 10: Damage
Any damage caused in the room or in the various areas occupied during the stay may be billed directly to the customer.
Article 11: Booking and payment
All reservations are subject to the terms and conditions of the offer. the stay must be paid at the latest on the day of arrival.
All services must be paid for in full and immediately by the customer.
Article 12: Prohibitions
For safety reasons and out of respect for everyone, smoking is strictly prohibited throughout the hotel. In accordance with decree no. 2006-1386 of November 15, 2006 setting out the conditions for implementing the ban on smoking in places designated for collective use, smoking in the hotel exposes you to an additional charge of €90 or legal proceedings.
Any accidental activation of the fire alarm due to non-compliance with this provision will be billed at €150 to cover the cost of restarting the fire safety system.
For obvious safety reasons, it is forbidden to use gas or electric appliances such as stoves, hotplates, etc. in the rooms. The equipment made available to the Customer in the room must be used in accordance with its intended purpose.
It is strictly forbidden to bring into the rooms or any other part of the establishment any illicit and/or dangerous objects or substances, any object or toy with the appearance of a firearm, or any object or toy that may disturb the peace and quiet of other guests (megaphones, horns, etc.).
The Customer must not bring in food or drink from outside sources, unless expressly authorized by the Hotel in advance, or unless it involves food for infants and young children.
It is forbidden to run, roll (skates, scooters, etc.) or shout in the establishment, day or night, to hang laundry at the windows, to throw any object out of the window and generally to behave in a way that may cause any kind of harm to Hotel Guests, Hotel staff and/or the Hotel’s reputation.
It is forbidden to take photos of other hotel occupants or staff, without the express agreement of the persons concerned.
Article 13: Safety
For the protection of people and property, Acet établissement is under video control (Code de la sécurité intérieure, article L251-1 to L255-2 & R251-1 to R253-4). Customers must comply with safety instructions in the event of an incident or in accordance with current regulations.
Article 14: Forgotten effects
Items forgotten by the customer may be sold under the conditions laid down in the Law of March 31, 1896. If the customer wishes to return his personal effects, the shipping costs will be paid by the customer. These shipments must be tracked and insured for valuables.
Article 15: Skulduggery
Skimming is an offence characterized by the fact of consuming a good or service for a fee:
By knowing you can’t pay, or by being deliberately determined not to pay, while pretending to be willing to pay.
The Hotel will take legal action against the Customer in the event of skulduggery by the latter. This offence is punishable by 6 months’ imprisonment and a €7,500 fine in addition to damages.
Article 16: Acceptance of internal regulations
The hotel’s house rules apply to all reservations. Every stay implies acceptance of the general terms and conditions of sale, the house rules and the special conditions. Failure to comply with the above provisions will result in immediate termination of the contract.
Article 17: Penalties
Failure to comply with the above provisions will result in immediate termination of the contract, and financial penalties may be applied.
As a result of non-compliance with the Hotel’s internal regulations, the Customer and all persons sharing his/her stay will be asked to leave the Hotel without being able to demand any reimbursement.
In addition, the Hotel may refuse any future reservation.
Customers are reminded that they may contact the Consumer Mediator if they feel they need to contest the Hotelier’s decision. After having referred the matter to the Etablissement’s customer service department in an attempt to resolve the dispute amicably, and in the event of a negative response or the absence of a response within sixty (60) days from the date of referral, the Customer may refer the matter to the Médiateur du Tourisme et du Voyage – BP 80303 – 75823 Paris Cedex 17.
– Details of how to contact the Mediation officer are available by clicking on the following link: Referral procedures and contact details for the Tourism and Travel Mediation officer in the Reservations tab of the “help and assistance” section, or on the www.mtv.travel website.
– The Mediation officer may be contacted within twelve (12) months of the first complaint.
– The Mediation officer’s contact form can be accessed via the following link: Tourism and Travel Ombudsman referral form.
The Customer shall indemnify and hold harmless the Hotel for any damage caused by the violation of these rules.
SHOULD THE CUSTOMER FAIL TO COMPLY WITH ANY OF THESE CONDITIONS, THE HOTELIER WILL BE OBLIGED TO ASK THE CUSTOMER TO LEAVE THE ESTABLISHMENT IMMEDIATELY, WITHOUT ANY COMPENSATION.
